Privacy Policy

At Food Fresh we take the importance of protecting personal information and an individual’s right to privacy and integrity seriously. This Privacy Policy applies to the www.foodfresh.com.sg website (the "Website") and governs data collection, processing and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore ("PDPA"). By using the Website, you consent to the data practices described in this statement. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service.

How Information is collected from our Website

We will obtain personal data about you when you visit us. When you visit us, we may monitor the use of this Website through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Website or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

This Privacy Policy applies to all visitors to our Website.

Additional Personal Information that May be Collected

Examples of Personal Information we may collect and process:

Personally identifiable information, such as:

  • Your email address and name, when you contact us;
  • Details contained in the relevant document that you key in when you use our Services. These details may include your name, handphone number, email, the purpose of your query, and details about your will; ("Personal Information")
  • Information about your computer hardware and software when you use our Website. The information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Food Fresh for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the www.foodfresh.com.sg Website.

Use of Personal Information

Food Fresh uses the collected information:

  • To operate the Website and deliver the Services;
  • To process, and where necessary, respond to your application, enquiry or request;
  • To gather customer feedback;
  • To inform or update you of other products or services available from Food Fresh and its affiliates, where you have consented to be contacted for such purposes;
  • To monitor, improve and administer the Website and Services, and to provide general statistics regarding user of the Website;
  • To update you on changes to the Website and Services.

Non-disclosure

Food Fresh does not sell, rent, lease, or release your Personal Information to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique Personal Information is not transferred to the third party without your explicit consent. In addition, we may share data with trusted partners to help us perform statistical analysis, send you email or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Food Fresh, and they are required to maintain the confidentiality of your Personal Information.

Disclosure of Personal Information

Food Fresh will disclose or share your Personal Information, without notice, only if required to do so by law or in the good faith belief that any such action is necessary to: (a) comply with any legal requirements or comply with legal process served on Food Fresh or the Website; (b) protect and defend the rights or property of Food Fresh; and (c) act under exigent circumstances to protect the personal safety of users of www.foodfresh.com.sg, or the general public.

We may disclose your personal information to third parties: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if www.foodfresh.com.sg or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Enquiries

If you have any questions or comments about this Privacy Policy, please email your questions, concerns or comments to hello@foodfresh.com.sg.

Changes

We reserve the right to change this Privacy Policy from time to time. This Privacy Policy was last updated on 28 December 2021.

Security Of Your Personal Information

We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to, Updating, and Non-Use of Your Personal Information

Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to hello@foodfresh.com.sg. We may make a small charge for this service.

We want to ensure that your Personal Information is accurate and up to date. If any of the information that you have provided to Food Fresh changes, for example if you change your email address, name or contact number, please let us know the correct details by sending an email to hello@foodfresh.com.sg. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us at hello@foodfresh.com.sg.

Third Party Links

Our website may contain links to third party websites whose data protection practices may differ from ours. We are not responsible for the content and privacy policies of these third party websites and we encourage you to consult their privacy policies before using the third party websites.

Cookie Policy

What are cookies?

A cookie is a small piece of data sent to your browser by a website you visit. Cookies hold a small amount of information specific to you, and remember your specific activities on our Platforms.

We use the word “cookies” to include data, text, pixels, clear GIFs, log files, web beacons or other tracing or tracking files or similar technology that are placed on your device when you use our Platforms.

How we use your cookies

Strictly necessary cookies: We use these cookies to enable you to use our Platforms’ essential features. These include security cookies which we use to authenticate users, prevent fraudulent usage of login credentials and protect your data. If these cookies are disabled, you may not be able to use our Platforms or some of their features.

Functionality cookies: We use these cookies to enhance your experience when using our Platforms by storing your preferences, such as your username, region or preferred language.

Performance cookies: These cookies allow us to monitor the use, measure the effectiveness and improve the performance of our Platforms. Such cookies may be set by third-parties, including:

  • Google Analytics: This is a web analytics service provided by Google, Inc. (“Google”) to help us monitor how some of our Platforms are used. Google utilises the data collected to track and examine the use of some of our Platforms and prepare reports on the activities undertaken on our Platforms. Google may also share the data with other Google services and use the data collected to contextualise and personalise the ads of its own advertising network.
  • The information collected by such cookies is aggregated and cannot be used to personally identify you.

Other cookies placed by third-parties: Some of our Platforms may contain pages which contain embedded functions, social media tools or links supplied by third-parties (for example, videos may sometimes be embedded from YouTube). These functions or links may contain third-party cookies. Please consult the privacy policies of these third-parties for information regarding the use of their cookies or other automated data collection tools.

Consent

Food Fresh will only use non-essential cookies (i.e. performance cookies, targeting cookies and third-parties’ cookies) if you have given prior consent in accordance with the information contained in the pop-up box of your browser or device when you access a Platform for the first time.

If you wish to withdraw your consent at any time, you must delete your cookies using your browser settings and disable the relevant cookies.

How to manage cookies

Through your browser or device: If you prefer to restrict, block or delete cookies from us or any of our third-parties, you can do this through your browser settings. Each browser is different, so please refer to your browser’s ‘Help’ menu to learn the correct way to modify your cookies. If you choose to disable all cookies we cannot guarantee the performance of our websites and some features may not work as expected.

Through the third-parties’ websites:

Google: If you want to opt-out of Google Analytics, you can download and install the add-on for your web browser. For more information, click here: https://tools.google.com/dlpage/gaoptout?hl=en.